Europe Quantum Technology CR&D 2024
UK registered organisations can apply for a share of up to £3 million for quantum research and innovation activities. You must collaborate with at least one organisation from a European Union Member State and may include other international organisations.
- Competition opens: Tuesday 7 May 2024
- Competition closes: Wednesday 28 August 2024 11:00am
This competition is now closed.
Competition sections
Description
Innovate UK, part of UK Research and Innovation, will invest up to £3 million in collaborative research and innovation projects.
This programme is funded by the UK Government’s International Science Partnerships Fund (ISPF). ISPF is managed by the Department for Science, Innovation and Technology (DSIT) and is delivered by a consortium of the UK's leading research and innovation bodies, including UKRI. The £337 million fund supports collaboration between UK researchers and innovators, and their peers around the world, on the major themes of our time: planet, health, technology and talent.
The aim of this competition is to facilitate collaboration between the UK and international organisations, and in particular entities in the EU, in order to accelerate research and innovation in quantum technologies and remove technological and market barriers to their successful commercialisation and adoption in the UK and internationally.
UK registered businesses must collaborate with at least one non-linked registered organisation from a European Union Member State. You may also invite organisations from other countries to join your project.
UK registered organisations must apply through the Innovation Funding Service (IFS) portal to Innovate UK.
Your international partner will not receive any funding from Innovate UK.
In applying to this competition, you are entering into a competitive process. This competition has a funding limit, so we may not be able to fund all the proposed projects. It may be the case that your project scores highly but we are still unable to fund it.
This competition closes at 11am UK time on the deadline stated in this Innovate UK competition brief. We cannot guarantee other government or third party sites will always show the correct competition information.
Funding type
Grant
Project size
UK partners grant funding request can be up to £600,000 per project.
Accessibility and Inclusion
We welcome and encourage applications from people of all backgrounds and are committed to making our application process accessible to everyone. This includes making reasonable adjustments, for people who have a disability or a long-term condition and face barriers applying to us.
You can contact us at any time to ask for guidance.
We recommend you contact us at least 15 working days before this competition’s closing date to allow us to put the most suitable support in place. The support we can provide may be limited if you contact us close to the competition deadline.
You can contact Innovate UK by email or call 0300 321 4357. Our phone lines are open from 9am to 12pm and 2pm to 5pm UK time, Monday to Friday (excluding bank holidays).
Who can apply
Your project
Your project must:
- have a maximum grant funding request of £600,000
- start by 1 December 2024
- end by 31 May 2026
- last between 12 and 18 months
- include at least one UK registered SME
- be collaborating with at least one European Union Member State-registered organisation of any size
You may choose to invite organisations from other countries outside of the European Union Member States.
UK project partners must carry out the majority of their project work in the UK and intend to exploit the results from or in the UK and the European Union.
The consortium must include at least one business registered in a European Union Member State that is a separate legal entity and not linked to the UK partners. This is to ensure that projects encourage genuine international collaboration, not internal company research. Linked companies are considered a single entity under the parent company.
Your project must demonstrate a balanced technological contribution by the participants from both countries and must be equally significant to all participants.
No one country or project partner can represent more than 70% of the total project costs.
Your proposal must demonstrate a clear intention to commercially exploit the results of the project domestically or globally.
You must only include eligible project costs in your application.
Under current restrictions, this competition will not fund any procurement, commercial, business development or supply chain activity with any Russian or Belarusian entity as lead, partner or subcontractor. This includes any goods or services originating from a Russian or Belarusian source.
If your project’s grant funding request or duration falls outside of our eligibility criteria, you must provide justification by email to support@iuk.ukri.org at least 10 working days before the competition closes. We will decide whether to approve your request.
If you have not requested approval or your application has not been approved by us, you will be made ineligible. Your application will then not be sent for assessment.
Roles and terminology
There must be a ‘project lead’ and this must be an eligible UK or international organisation. The project lead is responsible for managing the entire project.
The ‘lead applicant’, is the organisation that starts the application on the Innovation Funding Service. This must be a UK organisation.
UK lead applicant
To start an application on the Innovation Funding Service (IFS), your organisation must be a UK registered business of any size.
To be eligible to claim grant funding from Innovate UK your collaboration must:
- be or involve at least one grant claiming micro, small or medium-sized enterprise (SME)
- collaborate with at least one European Union Member State registered organisation, which must be a separate legal entity, not linked to the UK partners
You may choose to invite organisations from other countries outside of the European Union Member States.
International organisations can be a project lead but cannot start an application on IFS. They must be added as a partner to the UK lead applicant. This is for system functionality reasons.
More information on the different types of UK organisations can be found in our Funding rules.
UK Project team
To collaborate with the lead, your organisation must be one of the following UK registered:
- business of any size
- academic institution
- charity
- not for profit
- public sector organisation
- research and technology organisation (RTO)
Only UK registered partners must be listed in the Project Partner section of your application on the Innovation Funding Service (IFS). Your international partner will not receive any of this UK competition funding. Each UK partner organisation must be invited into the Innovation Funding Service (IFS) by the lead to collaborate on a project. Once accepted, partners will be asked to login or to create an account and enter their own project costs into IFS.
Non-funded partners
Your project can include partners that do not receive any of this competition’s funding. Their costs will count towards the total project costs.
International partners
International partners do not need to be invited into Innovate UK’s application on the Innovation Funding Service.
Subcontractors
Subcontractors are allowed in this competition, but they are limited to no more than 20% of the total eligible costs of the UK participation.
Subcontractors can be from anywhere in the UK and you must select them through your usual procurement process.
You can use subcontractors from other countries but must make the case in your application as to why you could not use suppliers from the countries providing grant funding for the project.
You must provide detailed rationale and evidence of the potential contractors, from the UK or your partner country, that you have approached and the reasons why they were unable to work with you. We will not accept a cheaper cost as a sufficient reason to use a subcontractor from a third country.
All subcontractor costs must be justified and appropriate to the total project costs.
Number of applications
A UK registered business can only lead on one application but can be included as a collaborator in two further applications.
If an organisation is not leading any application, it can collaborate in any number of applications.
Use of animals in research and innovation
Innovate UK expects and supports the provision and safeguarding of welfare standards for animals used in research and innovation, according to best practice and up to date guidance.
Applicants must ensure that all of the proposed work within projects, both that in the UK and internationally, will comply with the UKRI guidance on the use of animals in research and innovation.
Any projects selected for funding which involve animals will be asked to provide additional information on welfare and ethical considerations, as well as compliance with any relevant legislation as part of the project start-up process. This information will be reviewed before an award is made.
Previous applications
You can use a previously submitted application to apply for this competition.
You can make a maximum of two submissions to Innovate UK with any given proposal. If Innovate UK judges that your proposal is not materially different from your previous proposal, it will be counted towards this maximum.
If your application goes through to assessment and is unsuccessful, you can reapply with the same proposal once more.
We will not award you funding if you have:
- failed to exploit a previously funded project
- an overdue independent accountant’s report
- failed to comply with grant terms and conditions
Subsidy control (and State aid where applicable)
This competition provides funding in line with the Subsidy Control Act 2022. Further information about the Subsidy requirements can be found within the Subsidy Control Act 2022 (legislation.gov.uk).
Innovate UK is unable to award organisations that are considered to be in financial difficulty. We will conduct financial viability and eligibility tests to confirm this is not the case following the application stage.
EU
State aid rules now only apply in limited circumstances. Please see the Windsor Framework to check if these rules apply to your organisation.
Further Information
If you are unsure about your obligations under the Subsidy Control Act 2022 or the State aid rules, you should take independent legal advice. We are unable to advise on individual eligibility or legal obligations.
You must always make sure that the funding awarded to you is compliant with all current Subsidy Control legislation applicable in the United Kingdom.
This aims to regulate any advantage granted by a public sector body which threatens to, or actually distorts competition in the United Kingdom or any other country or countries.
This award is classified as a Subsidy which does not form part of your Minimal Financial Assistance or De Minimis allowance.
Funding
Up to £3 million has been allocated to fund UK participants in innovation projects for this competition. Funding will be in the form of a grant.
UK Partners
If your UK registered organisations work on the project is commercial or economic, your funding request must not exceed the limits below. These limits apply even if your organisation normally acts non-economically but for the purpose of this project will be undertaking commercial or economic activity.
For feasibility studies and industrial research projects, you could get funding for your eligible project costs of:
- up to 70% if you are a micro or small organisation
- up to 60% if you are a medium sized organisation
- up to 50% if you are a large organisation
For experimental development projects which are nearer to market, you could get funding for your eligible project costs of:
- up to 45% if you are a micro or small organisation
- up to 35% if you are a medium sized organisation
- up to 25% if you are a large organisation
For more information on company sizes, please refer to the company accounts guidance.
If you are applying for an award funded under State aid Regulations, the definitions are set out in the European Commission Recommendation of 6 May 2003.
Research participation for UK Organisations
The research organisations undertaking non-economic activity as part of the project can share up to 30% of the total eligible project costs. If your consortium contains more than one research organisation undertaking non-economic activity, this maximum is shared between them. Of that 30% you could get funding for your eligible project costs of up to:
- 80% of full economic costs (FEC) if you are a Je-S registered institution such as an academic
- 100% of your project costs if you are an RTO, charity, not for profit organisation, public sector organisation or research organisation
International Partners
International partners for this competition may be self-funded or source their funding from elsewhere. Innovate UK does not provide funding to non-UK organisations.
Your proposal
The aim of this competition is to facilitate collaboration between the UK and international organisations, and in particular entities in the EU, in order to accelerate research and innovation in quantum technologies and remove technological and market barriers to their successful commercialisation and adoption in the UK and internationally.
The focus of the programme is to increase research and innovation collaborations between the UK and international organisations in quantum technologies, with a particular focus on EU markets.
Your project must demonstrate:
- a clear game-changing or disruptive innovative idea leading to new products, processes or services
- a strong and deliverable business proposal within your application that addresses and documents, market potential and needs
- sound, practical financial plans and timelines
- good value for money
- how you intend to deliver significant economic impact, return on investment (ROI) and growth through commercialisation, within two to three years of project completion
- clear potential to significantly benefit the UK economy or national productivity
- the benefit of participants from the countries working together and how this adds value
- a clear definition of where intellectual property (IP) can be used and shared between the participants and countries
- a clear route to market within two to three years of project completion
Portfolio approach
We want to fund a variety of projects across different technologies, markets, technological maturities and research categories. We call this a portfolio approach.Specific themes
Your project must focus on one or more of the following:
- quantum sensing for applications such as industrial instrumentation, clinical devices, imaging, resource mapping, geological or oceanographic survey
- industrial products, processes, or services to advance scalable solutions such as chip scale quantum, photonic and optoelectronic systems for applied quantum technologies
- technologies for scaling quantum compute, for example, but not limited to, qubit processor, switching, networking, control systems, cryogenics
Research categories
Projects we will not fund
We will not fund projects that do not involve or use ‘second generation’ quantum technologies. These technologies use the generation and coherent control of quantum states, resulting in phenomena such as superposition or entanglement.
We will not fund projects that do not have a collaboration with at least one organisation registered in a European Union Member State.
We will consider technologies involving single photon generation and quantum computing also to be in scope.
We cannot fund projects that:
- depend on export performance, for example, giving a subsidy to a baker on the condition that it exports a certain quantity of bread to another country
- depend on domestic inputs usage, for example, giving a subsidy to a baker on the condition that it uses 50% UK flour in their product
- work on non-civilian applications
- are not in scope
- do not meet Innovate UK’s eligibility criteria
- do not submit all mandatory documentation
- 7 May 2024
- Competition opens
- 16 May 2024
- Online briefing event: watch the recording
- 28 August 2024 11:00am
- Competition closes
- 9 October 2024 1:12pm
- Applicants notified
Before you start
You must read the guidance on applying for a competition on the Innovation Funding Service before you start.
Before submitting, it is the lead applicant’s responsibility to make sure:
- that all the information provided in the application is correct
- your proposal meets the eligibility and scope criteria
- all sections of the application are marked as complete
- that all UK partners have completed all assigned sections and accepted the terms and conditions (T&Cs)
You can reopen your application once submitted, up until the competition deadline. You must resubmit the application before the competition deadline.
What we ask you
The application is split into three sections:
- Project details.
- Application questions.
- Finances.
Accessibility and Inclusion
We welcome and encourage applications from people of all backgrounds and are committed to making our application process accessible to everyone. This includes making reasonable adjustments, for people who have a disability or a long-term condition and face barriers applying to us.
You can contact us at any time to ask for guidance.
We recommend you contact us at least 15 working days before this competition’s closing date to allow us to put the most suitable support in place. The support we can provide may be limited if you contact us close to the competition deadline.
You can contact Innovate UK by email or call 0300 321 4357. Our phone lines are open from 9am to 12pm and 2pm to 5pm UK time, Monday to Friday (excluding bank holidays).
1. Project details
This section provides background for your application and is not scored.
Application team
Decide which organisations will work with you on your project and invite people from those organisations to help complete the application.
Application details
Give your project’s title, start date and duration.
Research category
Select the type of research you will undertake.
Project summary
Describe your project briefly and be clear about what makes it innovative. We use this section to assign the right experts to assess your application.
Your answer can be up to 400 words long.
Public description
Describe your project in detail and in a way that you are happy to see published. Do not include any commercially sensitive information. If we award your project funding, we will publish this description. This could happen before you start your project.
Your answer can be up to 400 words long.
Scope
Describe how your project fits the scope of the competition. If your project is not in scope, it will not be sent for assessment. We will tell you the reason why.
Your answer can be up to 400 words long.2. Application questions
The assessors will score all your answers apart from questions 1, 2 and 3. You will receive feedback for each scored question. Find out more about how our assessors assess and how we select applications for funding.
You must answer all questions. Your answer to each question can be up to 400 words long. Do not include any website addresses (URLs) in your answers.
Question 1. Applicant location (not scored)
You must state the name and full registered address of your organisation and any partners or subcontractors working on your project, including your international partners.
We are collecting this information to understand the geographical location of all applicants.
Question 2. Animal testing (not scored)
Will your project involve any trials with animals or animal testing?
You must select one option:
- Yes
- No
We will only support innovation projects conducted to the highest standards of animal welfare.
Further information for proposals involving animal testing is available at the UKRI Good Research Hub and NC3R’s animal welfare guidance.
Question 3. UK applicants only: Permits and licences (not scored)
Will you have the correct permits and licences in place to carry out your project?
We are unable to fund projects who do not have the correct permits or licences in place by your project start date.
You must select one option:
- Yes
- No
- In process of being applied for
- Not applicable
Question 4. Need or challenge
What is the business need, technological challenge, or market opportunity behind your innovation?
Explain:
- the main motivation for the project
- the business need, technological challenge or market opportunity
- whether you have identified any similar innovation and its current limitations, including those close to market or in development
- any work you have already done to respond to this need, for example, if the project focuses on developing an existing capability or building a new one
- the wider economic, social, environmental, cultural or political challenges which are influential in creating the opportunity, such as incoming regulations
Question 5. Approach and innovation
What approach will you take and where will the focus of the innovation be?
Explain:
- how you will respond to the need, challenge or opportunity identified
- how you will improve on any similar innovation that you have identified
- whether the innovation will focus on existing technologies in new areas, the development of new technologies for existing areas, or a totally disruptive approach
- the freedom you have to operate
- how this project fits with your current product, service lines or offerings
- how it will make you more competitive
- the nature of the outputs you expect from the project, for example, reports, demonstrator, know-how, new process, product or service design, and how these will help you to target the need, challenge or opportunity identified
You can submit one appendix to support your answer. It can include diagrams and charts. It must be a PDF, up to 2 A4 pages long and no larger than 10MB in size. The font must be legible at 100% zoom.
Question 6. Team and resources
Who is in the project team, including your International partners, and what are their roles?
Explain:
- the roles, skills and experience of all members of the project team that are relevant to the approach you will be taking
- the resources, equipment and facilities needed for the project and how you will access them
- the details of any vital external parties, including subcontractors, who you will need to work with to successfully carry out the project
- the current relationships between project partners and how these will change as a result of the project
- any roles you will need to recruit for
You can submit one appendix, with a short summary of the main people working on the project to support your answer. It must be a PDF, up to 4 A4 pages long and no larger than 10MB in size. The font must be legible at 100% zoom.
Question 7. Market awareness
What does the market or markets you are targeting look like?
Describe:
- the target markets for the project outcomes and any other potential markets, either domestic, international or both
- the size of the target markets for the project outcomes, backed up by references where available
- the structure and dynamics of the target markets, including customer segmentation, together with predicted growth rates within clear timeframes
- the target markets’ main supply or value chains and business models, and any barriers to entry that exist
- the current UK position in targeting these markets
- the size and main features of any other markets not already listed
If your project is highly innovative, where the market may be unexplored, describe or explain:
- what the market’s size might be
- how your project will try to explore the market’s potential
Question 8. Outcomes and route to market
How are you going to grow your business and increase long term productivity as a result of the project?
Explain:
- your current position in the markets and supply or value chains outlined, and whether you will be extending or establishing your market position
- your target customers or end users, and the value to them, for example, why they would use or buy your product
- your route to market
- how you are going to profit from the innovation, including increased revenues or cost reduction
- how the innovation will affect your productivity and growth, in both the short and the long term
- how you will protect and exploit the outputs of the project, for example, through know-how, patenting, designs or changes to your business model
- your strategy for targeting the other markets you have identified during or after the project
If there is any research organisation activity in the project, describe:
- your plans to spread the project’s research outputs over a reasonable timescale
- how you expect to use the results generated from the project in further research activities
Question 9. Wider impacts
What impact might this project have outside the project team?
Describe and, where possible, measure the economic benefits from the project such as productivity increases and import substitution, to:
- external parties
- customers
- others in the supply chain
- broader industry
- the UK economy
Describe and, where possible, measure:
- any expected impact on government priorities
- any expected environmental impacts, either positive or negative
- any expected regional, or international impacts of the project
Describe any expected social impacts, either positive or negative, on, for example:
- quality of life
- social inclusion or exclusion
- jobs, such as safeguarding, creating, changing or displacing them
- education
- public empowerment
- health and safety
- regulations
- diversity
Question 10. Project management
How will you manage your project effectively?
Explain:
- the main work packages of your project, indicating the lead partner assigned to each and the total cost of each one
- your approach to project management, identifying any major tools and mechanisms you will use to get a successful and innovative project outcome
- the management reporting lines
- your project plan in enough detail to identify any links or dependencies between work packages or milestones
You must submit a project plan or Gantt chart as an appendix to support your answer. It must be a PDF, up to 2 A4 pages long and no larger than 10MB in size. The font must be legible at 100% zoom.
Question 11. Risks
What are the main risks for this project?
Explain:
- the main risks and uncertainties of the project, including the technical, commercial, managerial and environmental risks
- how you will mitigate these risks
- any project inputs that are critical to completion, such as resources, expertise, and data sets
- any output likely to be subject to regulatory requirements, certification, ethical issues and other requirements identified, and how you will manage this
You must submit a risk register as an appendix to support your answer. It must be a PDF, up to 2 A4 pages long, and no larger than 10MB in size. The font must be legible at 100% zoom.
Question 12. Added value
How will this public funding help you to accelerate or enhance your approach to developing your project towards commercialisation? What impact would this award have on the organisations involved?
Explain:
- what advantages public funding would offer your project, for example: appeal to investors, more partners, reduced risk or a faster route to market
- the likely impact of the project outcomes on the organisations involved
- what other routes of investment or means of support you have already engaged with and why they were not suitable
- how any existing or potential investment or support will be used in conjunction with the grant funding
- what your project would look like without public funding
- how this project would change the R&D activities of all the organisations involved
Question 13. Costs and value for money
How much will the project cost and how does it represent value for money for the team and the UK taxpayer?
In terms of your project goals, explain:
- your total project costs including breakdown of your international partner’s costs
- the grant you are requesting
- how each partner will finance their contributions to your project including your international partners
- how this project represents value for money for you and the UK taxpayer
- how it compares to what you would spend your money on otherwise
- the balance of costs and grant across the project partners
- any subcontractor costs and why they are critical to your project
3. Finances
Each UK organisation in your project must complete their own project costs, organisation details and funding details in the application. UK academic institutions must complete and upload a Je-S form.
For full details on what costs you can claim see our project costs guidance. You can also view our Application Finances video.Background and further information
The UK National Quantum Strategy refers to quantum science and technologies as a global effort. We want to work with international partners to achieve mutually beneficial outcomes, whilst ensuring that the UK plays a key role.
We take an open and collaborative approach to our quantum research and innovation activities, which is consistent with the following international engagement aims of the UK National Quantum Strategy:
- Collaborate and share expertise with international partners on the opportunities, challenges and key uses of quantum, especially where technologies could help to achieve major societal goals, as set out in the Quantum Tech for Societal Good section.
- Drive progress in quantum R&I by deepening collaboration with international partners, including those in Europe, and continuing to participate in leading multilateral research and innovation programmes and partnerships globally, including via the Eureka Network.
- Lead the global definition of the risks and opportunities of quantum, and work with international partners to develop shared principles for the responsible and secure development and deployment of quantum.
Data sharing
This competition is operated by Innovate UK.
Innovate UK is directly accountable to you for its holding and processing of your information, including any personal data and confidential information. Data is held in accordance with our own policies. Accordingly, Innovate UK will be data controllers for personal data submitted during the application.
Innovate UK complies with the requirements of UK GDPR and the Data Protection Act 2018, and is committed to upholding data protection legislation, and protecting your information in accordance with data protection principles.
The Information Commissioner’s Office also has a useful guide for organisations, which outlines the data protection principles.
Find a project partner
Support for SMEs from Innovate UK Business Growth
If you receive an award, you will be contacted about working with an innovation and growth specialist at Innovate UK Business Growth. This service forms part of our funded offer to you.
These specialists focus on growing innovative businesses and ensuring that projects contribute to their growth. Working one-to-one, they can help you to identify your best strategy and harness world-class resources to grow and achieve scale.
We encourage you to engage with Innovate UK Business Growth, delivered by a knowledgeable and objective specialist near you.Assessment
Your application will be reviewed by three independent assessors based on the content of your application and their skills or expertise relevant to your project. All of the scores awarded will count towards the total score used to make the funding decision unless you are notified otherwise.
You can find out more about our assessment process in the General Guidance.
Your submitted application will be assessed against these criteria:
Briefing Slides
Briefing slides are available here.
Next steps
If you are successful with this application, UK applicants will be asked to set up your project.
You must follow the unique link embedded in your email notification. This takes you to your Innovation Funding Service (IFS) Set Up portal, the tool that Innovate UK uses to gather necessary information before we can allow your project to begin.
You will need to provide:
- the name and contact details of your project manager and project finance lead
- a redacted copy of your bank details
- a collaboration agreement
- an exploitation plan
In order for us to process your claims, you must make sure you have a valid UK business bank account. It can take several weeks for a new account to be created if required. We recommend starting this process as early as possible to avoid any delays to your project start date.
The bank account which grant is to be paid into must:
- be a business account in the same name as the organisation listed in IFS
- be from a UK bank regulated by the Prudential Regulation Authority (PRA)
- have a cheque and credit clearing facility
Online accounts are eligible as long as they meet the above criteria.
Innovate UK will accept most banking societies apart from:
- Viva Wallet
- Intesa Sanpaolo
- Equals Money UK Limited
If you have any doubts that your bank account will not meet Innovate UK's funding criteria, you can use the sort code checker. If you input the sort code and find a tick next to the ‘BACS Direct Credit payments can be sent to this sort code’, this will give you an indication that the bank account you hold is acceptable.
Finance checks
We will carry out checks to make sure you are an established company with access to the funds necessary to complete the project.
You must check your IFS portal regularly and respond to any requests we have sent for additional information to avoid any delays.
Failure to complete project setup may result in your grant offer being withdrawn.
Your Grant offer letter (GOL)
Once you have successfully completed project setup, we will issue your GOL.
The GOL will be made available on your IFS portal. You will need to sign and upload this for us to approve. Once approved we will send you an email with permission to start your project on your confirmed start date.
You must not start your project before the date stated on your email and GOL. Any costs incurred before your agreed start date cannot be claimed as part of your grant.
If your GOL is approved on or before the fifteenth of the month it will be dated from the first of that month. If your GOL is approved after the fifteenth, it will be dated the first of the next month.If your application is unsuccessful
If you are unsuccessful with your application this time, you can view feedback from the assessors. This will be available to you on your IFS portal following notification.
Sometimes your application will have scored well, and you will receive positive comments from the assessors. You may be unsuccessful as your average score was not above the funding threshold or your project has not been selected under the portfolio approach if this is applied for this competition.Contact us
If you need more information about how to apply or you want to submit your application in Welsh, email support@iuk.ukri.org or call 0300 321 4357.
Our phone lines are open from 9am to 12pm and 2pm to 5pm UK time, Monday to Friday (excluding bank holidays).
Innovate UK or any of our partners will not tolerate abusive language in any written or verbal correspondence, applications, social media or any other form that might affect staff.
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